CAPABILITIES
Nine capability areas
The nine areas we take on, from data and AI to modernizing old systems. Each has its own scope and its own way of being delivered.
Public Administration
A public body has two jobs at once: telling people what they need to know, and letting them get things done without coming in. This group does both — the digital communication channel, and small apps that run inside Zalo so people can use them on their phone.
Digital communication channel
Build the body's own information channel: procedures, forms, notices and opening hours — laid out around what a person has to do, not around the org chart.
Content is updated by the body's own staff rather than through engineering, and every change has an owner.
Zalo Mini App
A small app inside Zalo: people open it from a link or a QR code, with nothing to install.
It usually covers looking up a file, booking a slot, receiving notices and sending feedback — the jobs where filling in a long form on a phone is too much to ask.
What this needs from both sides
- A named contact at the body who owns the content.
- The list of things people ask about most.
- The body's Zalo OA account and who administers it.
- The process for receiving and answering feedback.
A comprehensive technology enabler for complex business challenges
We take enquiries by hotline, email and Facebook. For anything that needs a proper conversation, book a time first so both sides can prepare.
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