CAPABILITIES
Global IT Services
Working with customers in another time zone is not just moving the meeting. This group handles the operation: who is on, how a shift is handed over, and what has to be settled in writing.
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What we do
Set a clear working rhythm: which hours have someone on, what can wait until tomorrow, and what has to be handled immediately.
Hand over shifts in a short written note listing what is open and who owns it, so the next shift does not start by asking again.
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Principles
Everything open has an owner and a time by which it is answered.
Decisions are settled in writing, not only in the meeting.
The working language is agreed at the start of the project.
What this needs from both sides
- The hours that have someone on.
- A shift handover template.
- The list of open work and its owner.
- Where settled decisions are kept.