Phường Láng smart app (Zalo Mini App)

The problem

A ward has plenty to tell its residents — procedures, bulletins, opening hours, office addresses — but residents do not know where to look, and ward officers have nowhere consistent to publish it. Citizen reports, meanwhile, get lost between channels.

How it works

The app is a Zalo Mini App: residents open it from a link or a QR code inside Zalo, with nothing to install. The MVP covers nine modules:

• Home with ward statistics, featured utilities and the latest bulletin.
• Citizen reports — ward replies: send a report with a photo and follow what happens to it.
• A digital map and an assistant answering the common questions.

• Smart broadcasting: bulletins filtered by date and by subject.

• External links: national public services, eTax, VNeID and the systems already in place.

Behind it sits a dashboard for ward officers: managing posts, updating statistics, handling reports and configuring categories. The interface is configuration-driven, so the office can change it without engineering.

A few decisions

• One system for one ward. This stage does not try to be a shared platform for many offices; do one properly first, then consider widening.
• Centralised data. Content, reports and statistics live in one database, so reporting is not assembled from several sources.
• Officers update it themselves. If changing one line of news meant calling engineering, the system would not survive a few months.