2026 · Platform
Tây Hồ số — Zalo Mini App for Tây Hồ ward
A Zalo Mini App for Tây Hồ ward: resident records, digitised tourism and public-service information, a digital utilities map and public-order reports.
- Scope
- Resident records, public services, tourism
- Platform
- Zalo Mini App
- Utilities
- Digital map, public-order reports
The problem
A ward has many kinds of information to give its residents — records, public services, tourism, utilities — but it is usually spread across channels. Residents do not know where to start, and ward officers have no single place to publish updates and receive reports.
How it works
Tây Hồ số is a Zalo Mini App: residents open it from a QR code or a link inside Zalo, with nothing to install. The app brings the main jobs together:
- Resident records and ward information lookup.
- Digitised tourism and public-service information for the area.
- A digital utilities map for finding nearby service points.
- Public-order reports with their handling status.
Behind it sits a dashboard for ward officers: managing content, handling reports and configuring categories. Data lives in one place, so lookup and reporting are not assembled from several sources.
Who uses it
Tây Hồ residents use the app to look things up and send reports; ward officers use the dashboard to update content and reply. One system, two roles.